Terms and Conditions

1. Overview

The Site is operated by Bubsy Bu Limited. Throughout the site, the terms “we”, “us” and “our” refer to Manisha Aisha Riaz the company founder and director. We are a registered company in England and Wales; company number 13018827.

Our registered address is: Bubsy Bu Ltd, 11-17 Hainault Business Park, Fowler Road, Hainault, London, IG6 3UJ

Email: customercare@bubsybu.co.uk Website: www.busbybu.co.uk

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Our store is hosted on SiteGround. WooCommerce provide us with the online e-commerce platform that allows us to sell our products and services to you.

2. Our contract

Your order constitutes your offer to us to buy the goods that you have selected when placing your order on the Site. All orders are subject to availability and acceptance by us. You will receive an email acknowledging receipt of your order, followed by a confirmation that we can and will fulfil the order. Your order is not confirmed until you receive confirmation of your order. The acknowledgement email does not constitute acceptance of your order by us. We reserve the right to refuse service to anyone for any reason at any time.

3. User account registration, passwords and security

3.1 You have the option to open an account via the Site, www.bubsybu.co.uk and to place and refer to your order(s). When registering for a user account, you will select your own password and user name that you can use to access your online account.

3.2 You are responsible for maintaining the confidentiality of your password and user name, and the responsibility of all activities that occur under them. We will not be liable should your password or user name be used by someone else (unless such use is due to our negligence).

3.3 You agree to notify us immediately of any unauthorised use of your password or user name.

3.4 Passwords may be reset by yourself using the ‘forgot password’ option.

4. Products

4.1 Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

4.2 We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display or mobile screens display of any colours will be accurate.

4.3 We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

4.4 We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

5. User Comments, Feedback & other Submissions

5.1 If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

5.2 We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

5.3 You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

6. Payment methods

6.1 Bubsy Bu Limited accepts payment for purchases of goods and/or services you make through the Site may only be made by debit or credit card using our payment facility, or via the authorised payment options including PayPal and Apple Pay.

6.2 You accept that some banks may charge you an additional fee for certain transactions (for example, international transactions).

6.3 For delivery destinations within the UK prices include VAT or other sales taxes where applicable. For delivery destinations outside the UK, prices do not include VAT or other sales taxes.

7. Delivery and Lead Times

7.1 No orders will be dispatched until payment has been received in full.

7.2 All standard orders will be dispatched from our Hainault address within a maximum of 7 business days of your order payment being cleared. Times do vary depending on the product you have purchased so please see additional information on the listing for a more accurate time span. Times may also vary due to the current COVID-19 measures.

7.3 We will not take responsibility for incorrect delivery addresses entered at the checkout. Any loss caused by incorrect addresses, financial or otherwise, will be your responsibility, unless the negligence is ours.

7.4 Orders are typically delivered by Hermes, Royal Mail or courier, and are subject to the terms and conditions of these third parties.

7.5 We reserve the right to change delivery costs and method of postage at any given time.

8. Returns

8.1 Non-personalised items can be returned or exchanged within 14 days. Items should be well packaged and returned in their original, resalable condition.

8.2 Personalised items are non-refundable, unless damaged at the point of receipt or supplied with errors caused by our negligence.

8.3 Returns will only be processed following contact with our team via email on customercare@bubsybu.co.uk  this must include the invoice/order number and a reason for return.

8.4 It is advisable for you to obtain a proof of posting when returning items, as they remain your responsibility until we have received them. In the event that the goods are not in resalable condition, we reserve the right not to provide a refund and you will be responsible for the cost of such goods being returned to you, within 28 days of our notification.

8.5 We do not offer exchanges unless under certain circumstances, as in a faulty product or anything of error that was on our side.

8.6 We will not be liable to pay for any return postage fees. This does not affect your statutory rights.

9. Backorders

We accept backorders. This means that when purchasing the item it’s not currently in stock and the order will only be fulfilled when possible. If we are unable to fulfil a style or item as requested then we will offer a replacement equivalent to your original order or offer a refund.

10. Copyright and intellectual property

Bubsy Bu Limited, web address and Site are registered trademarks in the United Kingdom and remain the property of Bubsy Bu Limited.

11. Right to vary terms of trade

We reserve the right to vary these terms and conditions at any time without notice.

We may from time to time provide additional discounts and offers at our own discretion, each offer is subject to its own terms of trade.

Some offers are made in the form of promotional codes, the terms of use apply to specific codes during specific periods as outlined in the offer itself. Where an offer requiring a discount/offer code is used your code must be used at the point of purchase. No refunds/exchanges will be given for unused codes/offers except in exceptionally circumstances agreed with the management.

We reserve the right to cancel such offers at any time.